CoVid-19 – A message to our customers

Throughout the pandemic, Carolina Blinds and Curtains has sought to work as safely as possible to protect our customers and our staff.

Following the announcement on 4th January of the new lockdown, we have decided not to enter occupied properties until Government guidance tells us that it is safe to do so.  We will review this decision weekly and will post any change onto our website at the earliest opportunity.

Our phone lines will continue to be staffed and we will respond to any messages on a daily basis

If you are in a situation where the lack of curtains or blinds puts you at risk, please contact us and we will do our best to help you.

We will continue to work with you, our customers to provide specifications and estimates for window dressings based on measurements you give us.

We thank you for your support and understanding and we look forward to serving you in 2021, as the situation improves.

Frequently Asked Questions.
Do I have to have a child safety clip fitted to the wall to secure the cords and chain?

Yes this is legislation that we have to ensure is undertaken

Are my blinds/Curtains or shutters guaranteed?

Yes. For owner-occupiers, all parts and fitting is guaranteed for five years. For rental properties, the guarantee is for one year.

How do I clean my blinds if they get dirty?

There are different ways of doing this – for vertical and roller blind we recommend a warm soapy water solution

How do I contact you out of hours or at weekends if I have a problem?

We are available to contact 24/7 and 365 days a year. You will always speak to someone and we will return your call within 24 hours.

If my blind is older than 5 years will you still repair it?

Yes – we believe our customers who have purchase blinds/curtains from us are customers for life. We will always try to repair any blind fitted by us if it is possible to do so.

Can I get in touch with you by email?

Yes – we can be contacted by emailing us – contact@cbandc.co.uk. We will always try to respond within 24 hours but more often than not this will be much quicker

Do you do quotations and fittings outside of normal working hours?

Yes we do – evenings and weekends are usually not a problem, although it may take slightly longer to arrange an appointment.

What if I want to complain about something?

We would want you to contact us – we will listen to your complaint and seek to rectify a problem in a way that suits you. If you are not happy with what we offer you can contact the Buy with Confidence scheme at https://www.buywithconfidence.gov.uk/devon-county-council who will look into your complaint.

We are long term members of this scheme as a Trusted Trader.

Get a free quotation or speak to an advisor

Call us on 01803 782676

Contact our team